Behind the deal - Amber Usher

Meet Amber Usher, Business Development Manager at Bridgit. With a decade of experience across banking, broker support, and BDM roles, Amber brings deep expertise in the broker channel and a genuine passion for finding solutions that move deals forward. She's now putting that experience to work helping brokers and their clients navigate the world of bridging finance, and we figured it was time to find out what really goes on behind the deal.

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1. Tell us a bit about what you were doing before you joined Bridgit?

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Before joining Bridgit, I spent a decade in banking, broker support and BDM roles, working closely with brokers and clients across lending and relationship management. My background has largely focused on building strong partnerships, helping customers navigate finance solutions, and driving growth through broker relationships. Over that time, I developed a really strong understanding of the broker channel, customer experience, and what makes a smooth lending process from both sides of the table.

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2. What’s a day in your life at Bridgit look like?

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No two days are ever the same, which is what I enjoy most. A typical day involves meeting with brokers, workshopping scenarios, helping them find solutions that fit their clients’ goals, and collaborating internally to keep deals moving efficiently. 

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3. What’s a hurdle you are seeing brokers and customers face in the current market and how are you trying to help solve that?

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Uncertainty in the market is probably the biggest challenge right now. Customers are more cautious with their finances, and brokers are having to navigate changing servicing requirements, tighter borrowing capacity, and more complex customer needs. My focus is on being proactive, transparent, and solutions-based. Educating brokers so they understand how Bridgit can provide a strong solution early on in the process, offering alternative pathways for clients to reach their goals and making the process feel less overwhelming for everyone involved.

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4. What’s a change you think will happen in the industry in the next 12 months?

I think we’ll continue to see a stronger shift towards speed, simplicity, and customer experience. Customers expect faster decisions and more flexibility, and brokers want lenders who are easy to work with and responsive. The lenders that continue adapting to the changing landscape and delivering innovative solutions will stand out.

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5. What’s been your most memorable deal?

The most memorable deals are always the ones where you can genuinely change someone’s situation for the better. I will always preach our single security offering where clients can cash out against their existing property to purchase into a retirement village. I work on these deals regularly and love that we have an awesome solution for retired Aussies that is fast, easy and stress-free as they move into their next stage of life.

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6. What’s a common misconception about the industry you love debunking?

That bridging is a back-up solution! The bridging landscape has changed significantly in the last 5 years, and Bridgit has played a key role in driving that change by pushing both ourselves and the wider market to improve and adapt. More clients are actively seeking bridging finance in a shifting market, but many still don’t know it’s an option available to them.

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7. How would you describe the colour blue?

Calm and confident, but also versatile. It can feel professional and grounded, or relaxed and approachable depending on the shade.

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8. What would be your ideal weekend?

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A mix of slow mornings with my kids, good coffee, good food, and spending time with people I enjoy being around. Ideally there’d be a dinner out somewhere cosy, a bit of downtime to reset, and enough balance to feel refreshed heading into the new week.

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